Juan Carlos, Oscar, Wilmer, and Max were excellent today! They came to service the fireplace, install gas logs, and then install a new mantle surround; however, they soon discovered an issue that required extra time and effort. They explained our options and worked diligently to complete the job. We were impressed by their knowledge, skill, kindness, and effort. Thank you so much for your outstanding efforts!

Apparently, I was hosting 'birds and squirrels' who were seeking the warmth of two furnace stacks on my roof for quite some time. We never did hear them, but when the upstairs furnace refused to 'start' this year we knew we had a problem. Long story .. eventually we were referred to the Mad Hatter services (very respectfully 'referred' btw), because this repair/replace furnace stack installation requires special 'Fire Code' adherence. The quote from the Arrow Wildlife controller was: ".. these are the Guys we call, and they are popular this time of year. They do have a very good reputation, so I'd call them to do that job". Bottom Line .. Josh and Johnny came out, and put up two great looking Stacks & Caps that actually complete the look of the new roof I had done last year. The Mad Hatter's office folks I spoke with (and .. including Josh and Johnny) were all super cool and 'laid back easy' to work with. Now, I am finally giving my upstairs and downstairs furnace units a long, deep breath of 'Secured Fresh Air' after what had to be years of 'choking on' nesting materials. I also do Highly recommend the Mad Hatter Services for an incredible 'job well done'. Thanks 'Guys' ! .. T. Hanson

Juan Carlos and Oscar were absolutely fantastic. They arrived on time, were professional, meticulous, and efficient from start to finish. Juan Carlos took the time to carefully explain the issues with our chimney and walk us through the repairs, which I really appreciated. Both of them worked neatly and kept the area spotless throughout the process. They were courteous and clearly took pride in their work.

Our fireplace is now working perfectly and looks beautiful — both functional and aesthetically pleasing. I couldn’t be happier with the results. I highly recommend Mad Hatter Chimney Service, especially Juan Carlos and Oscar, for anyone looking for top-quality, reliable service.