Had a great experience with Mad Hatter yesterday. The technicians (I believe their names were Alex and Alberto) were on time, friendly and professional. They performed gas service with cleaning, cleaned firebox burner and log set. They also a installed new ODS pilot assembly. The whole process took about an hour and that included the clean up. Fireplace looks and performs great!

Great experience, gentleman helped me load my grill, taught me how to use it and threw in a bag of pellets!! Great place for anything outdoors.

Mad Hatter rebuilt our fireplace 5 yrs. ago and put in a wood burning stove. We have only had the fireplace cleaned one other time. We have burned some pine, so I was concerned about the fireplace before we start using it this winter.
The two guys were prompt, wore booties over their on shoes, cleaned up behind themselves and wore masks the whole time they were working in the house. They also went up on the roof to check out the cover and clean it out in the chimney.
The guys answered any questions that we had, and they seemed to do a thorough job.
I look forward to lighting up our fireplace this winter.
Thank you, Suzan Eel Ain

I originally called Mad Hatter for a fireplace inspection. They were a little more costly than what I've had in the past, but it was worth every penny. Pepe' came out to do the work, and he was so thorough and took such care with my home. During this process, it was discovered that the rain pan was rusted and falling apart. I love how they took pictures of each and every step, so that I could see exactly what they were talking about. Pepe' is very knowledgeable, honest, and it is obvious that he takes great pride in his work. Next, we went to the showroom to pick out new gas logs, as our old ones were not heating anymore. Craig helped us out there. Again, great customer service. My chimney top is now in great shape and my fireplace beautiful and most importantly, functional. This is an awesome company with amazing customer service all the way around. I would recommend them to anyone and will be a loyal customer forever!

These guys did a great job cleaning our ducts, fire place and dryer duct. The techs were professional, friendly and courteous. There were very through in their service, double checking manufacturer's specifications for our fire place and sending to us. I highly recommend Mad Hatter if you are looking for this type of service.

Excellent Company! Pepe and Martin arrived on time to inspect my fireplace and install my new gas logs. After a careful inspection and cleaning of the fireplace. They installed the new gas logs. Everything was done quickly and efficiently. Pepe carefully explained everything. I highly recommend The Mad Hatter.