We had an old fireplace that we tried burning wood, then gas logs, then a corn/pellet stove. The corn stove worked but it was big, noisy and not easy for my wife and daughter to manage if I'm not around.
After 25yrs, we finally decided to get a gas insert installed.
Working with the Mad Hatter team has been a great experience. Brittany and Matt were a pleasure to work with. They scheduled a team to come out and inspect and remove our old corn stove. My wife was very pleased with how professional and courteous everyone was.

I was home on install day when Santiago, Samuel and Felix arrived right on time at 8am. They created a dust barrier around our fireplace, laid down runners to protect wood floors. Once done they walked me through everything they had done and I was extremely satisfied with their attention to details !

Now our whole main living area is finally warm and comfortable.

Thank You !!!!

Pepe and Milton came out to clean my fireplace today. On-time, very professional, knowledgable and friendly. Hard to imagine getting better service than what we received.

You cannot get better service with educated service men! David, Eric and Matt DEFINITELY know their stuff. Each one of these men were knowledgeable, professional and extremely helpful. I requested parts from the store to make my job complete AND they drove to store and came back with the parts!!! Freaking amazing! I will definitely use The Mad Hatter in the future along with referring my friends! The only downside is because they are so great you may have to wait to get appointment. Don’t let that discourage you because they are definitely worth the wait!!!! Thanks guys for the service with a smile!

We are absolutely thrilled with our new fireplace. Santiago was excellent to work with; he is very talented, patient and smart. Our fireplace is gorgeous thanks to him and his crew. They were always on time, constantly cleaned as they worked and each day as they left. I had many ?'s and Santiago always answered me and offered suggestions or showed me the next steps in the process. Now we have an efficient working fireplace and the stone surround is beautiful and a work of art. Fred was very helpful with planning the project and Craig in the showroom was helpful with all the choices, logs, surround etc. Each person we dealt with was courteous, knowledgeable and efficient. An outstanding company!

Mad Hatter rebuilt our fireplace 5 yrs. ago and put in a wood burning stove. We have only had the fireplace cleaned one other time. We have burned some pine, so I was concerned about the fireplace before we start using it this winter.
The two guys were prompt, wore booties over their on shoes, cleaned up behind themselves and wore masks the whole time they were working in the house. They also went up on the roof to check out the cover and clean it out in the chimney.
The guys answered any questions that we had, and they seemed to do a thorough job.
I look forward to lighting up our fireplace this winter.
Thank you, Suzan Eel Ain

The guys were extremely professional.
They were very good with explaining the job for new fireplace doors and all that was involved. They did a great job tarping my white carpet and the cleaning was well done. Excellent rating for Lucky, Mario, and Matt!!!!

Charlene

goes with it.

I recommend them

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