I recently installed a gas log set from Mad Hatter. The showroom has a large selection of beautiful quality sets. Craig, my sales person was very knowledgeable about all the differences in the units and helped me find the right solution for my fireplace. The installation was extremely professional. First I received a confirmation of my appointment the day before, and then the installers Matt R. And Carlos arrived right on time the next morning. They did a thorough inspection of the firebox and chimney and installed the new set. They were polite, knowledgeable and worked very cleanly. They then taught me everything I needed to know about operating/maintaining my new log set. A great experience start to finish!

We couldn’t be more pleased with our chimney cleaning and inspection service by The Mad Hatter. Our technicians, Martin and Alex, were wonderful! They were prompt, covered their shoes, wore masks, did a thorough job inside and out, and gave us great suggestions when we asked about getting gas logs. We will be requesting them again. As for price, we believe it to be fair and reasonable for all the work completed. Highly recommend!

Highest possible rating! We had our gas log fireplace serviced in our home. Juan Carlos and his team provided what I consider one of the best customer service experiences we've ever had for any in home service. The emphasis on cleanliness and quick, highly competent professional service was wonderful. Everything done was thoroughly explained and documented. We couldn't be more satisfied!

This is a great company and store. Years ago I purchased a gas grill for our pool area and gathering area while President of our HOA.

Now about four years later it as good as new even though in a neighborhood setting it gets a lot of use and minimal care.

For personal use I have purchased several products and never disappointed. Chris is a great advocate for their products....very knowledge and professional.

I love this company!! I had the Mad Hatter service team come to my house yesterday to inspect and service our gas logs and fireplaces and the experience was excellent. They answered all of my questions, were very respectful of our home, and were efficient and friendly. Matt R. and Carlos were out service team members and we look forward to working with as they help us to update home. Our experience in the showroom was excellent as well, Sean is professional and knowledgeable of all of the products and great to work with too.

Can you find a basic chimney sweep for less? Probably. What you won’t get is absurd attention to detail, care for your home, and the comfort of knowing your fireplace and chimney are safe to use. We did a gas log removal on a home we purchased and decided to bring mad hatter in to inspect everything. They arrived perfectly on time, wore booties, and laid out massive drop cloths to make sure they didn’t get anything dirty. Through their inspection they pointed out a few things to watch for over the next few years but didn’t try to up sell us to do anything right now. They came as trusted advisors rather than sales men. In the end we had a perfectly clean and safe fireplace. We couldn’t be happier.