Caleb was awesome. He was very thorough and knowledgeable. While the news was not great that we received about our chimneys, I appreciated his honesty and the willingness to provide solutions.

  They arrived on time. They were clean, and got to work right away. No headache, no heartache. I will definitely be using them for our maintenance needs

  I love this company!! I had the Mad Hatter service team come to my house yesterday to inspect and service our gas logs and fireplaces and the experience was excellent. They answered all of my questions, were very respectful of our home, and were efficient and friendly. Matt R. and Carlos were out service team members and we look forward to working with as they help us to update home. Our experience in the showroom was excellent as well, Sean is professional and knowledgeable of all of the products and great to work with too.

  I recently installed a gas log set from Mad Hatter. The showroom has a large selection of beautiful quality sets. Craig, my sales person was very knowledgeable about all the differences in the units and helped me find the right solution for my fireplace. The installation was extremely professional. First I received a confirmation of my appointment the day before, and then the installers Matt R. And Carlos arrived right on time the next morning. They did a thorough inspection of the firebox and chimney and installed the new set. They were polite, knowledgeable and worked very cleanly. They then taught me everything I needed to know about operating/maintaining my new log set. A great experience start to finish!

  Jack and Charlie totally cleaned out our 2 gas fireplaces including glass front cover. They listened closely to concerns I had with both not turning on as they should. Wall switch wiring was installed as well as some wiring repaired/replaced in fireplace units. Very thorough!

  Quality, timely and courteous - , Brantley and Shane were knowledgeable and very respectful of our home. Prepared well before the job and left the home spotless. They get 5 stars - a rating I rarely give.