I love this company!! I had the Mad Hatter service team come to my house yesterday to inspect and service our gas logs and fireplaces and the experience was excellent. They answered all of my questions, were very respectful of our home, and were efficient and friendly. Matt R. and Carlos were out service team members and we look forward to working with as they help us to update home. Our experience in the showroom was excellent as well, Sean is professional and knowledgeable of all of the products and great to work with too.

  I would highly recommend this business for anyone looking for anything fireplace related. I am so happy I stumbled upon them when doing a quick google search. We needed replacement fireplace doors and also a remote start and they absolutely delivered. We were very happy with their professionalism every step of the process. Technicians were well coordinated and punctual for the measurement visit and the install visit. We couldn’t be happier with the final product.

  This is a great company and store. Years ago I purchased a gas grill for our pool area and gathering area while President of our HOA. Now about four years later it as good as new even though in a neighborhood setting it gets a lot of use and minimal care. For personal use I have purchased several products and never disappointed. Chris is a great advocate for their products....very knowledge and professional.

  Mad Hatter did a great job fixing our gas logs! They arrived on time, were friendly, thorough, efficient, and cleaned up after themselves! Our gas logs look and work better than when they were installed! I've already scheduled another service call for our wood burning fireplace!

  Jack and Charlie totally cleaned out our 2 gas fireplaces including glass front cover. They listened closely to concerns I had with both not turning on as they should. Wall switch wiring was installed as well as some wiring repaired/replaced in fireplace units. Very thorough!

  Caleb was awesome. He was very thorough and knowledgeable. While the news was not great that we received about our chimneys, I appreciated his honesty and the willingness to provide solutions.