we were quoted what i thought was a reasonable price & ended up being invoiced for twice as much upon completion. apparently they needed to replace some ducts?

either way it was shocking to have to pay so much more.

other than that they were friendly & prompt

I would highly recommend this business for anyone looking for anything fireplace related. I am so happy I stumbled upon them when doing a quick google search. We needed replacement fireplace doors and also a remote start and they absolutely delivered. We were very happy with their professionalism every step of the process. Technicians were well coordinated and punctual for the measurement visit and the install visit. We couldn’t be happier with the final product.

One year ago The Mad Hatter installed two linear fireplaces and rebuilt one chimney chase, as the existing one was leaning and therefore not up to code. It was a costly project, but it was worth every penny. The teams are so professional. The job they do is finished to absolute perfection they show up on time and any changes or updates are communicated. Also, they take outstanding care of your property. They cover up and protect the area they are working in. The world would be a better place if everybody worked with their professionalism and integrity. Matt and his team and Santiago and his team are truly outstanding.
Now a year later we had water damage on the ceiling in a bedroom by the chimney, which they rebuilt and we immediately assumed (don't do that!) it was their fault and the leak was because of the chimney. Santiago and his team came out the day after we called and inspected the area, tested it with water and found it was the roof and not the chimney. They repaired the roof, so we wouldn't have more water damage as more rain was in the forecast and so it could hold up till we get the roof replaced. The Mad Hatter do things right regardless of the situation. Integrity at its finest.

Highest possible rating! We had our gas log fireplace serviced in our home. Juan Carlos and his team provided what I consider one of the best customer service experiences we've ever had for any in home service. The emphasis on cleanliness and quick, highly competent professional service was wonderful. Everything done was thoroughly explained and documented. We couldn't be more satisfied!

I love this company!! I had the Mad Hatter service team come to my house yesterday to inspect and service our gas logs and fireplaces and the experience was excellent. They answered all of my questions, were very respectful of our home, and were efficient and friendly. Matt R. and Carlos were out service team members and we look forward to working with as they help us to update home. Our experience in the showroom was excellent as well, Sean is professional and knowledgeable of all of the products and great to work with too.

Pepe and Eric were very professional and helpful and thorough. Also pleasant. Explained the process and any other issues we may encounter. Tidy. Efficient and quick. Great service. Highly recommend.