Chimney Chase Restoration

We've had other companies come out to inspect the fireplace, but The Mad Hatter was the most professional and thorough. They took care to not get anything dirty and left things spotless. They were also able to finally determine the issue with our fireplace. Now we just have to decide if the cost to do the repair (replace venting by opening up dry wall) is worth it. But if we do the repair, then it will definitely be with The Mad Hatter.

We have been using Mad Hatter chimney service for a number of years. We annually have them service our chimney. They always do an excellent job. On-time, thorough and we know our gas logs/chimney is operating safely and efficiently.

This year we had them clean our dryer duct. We had before and after pictures. I noticed an anomaly with the after picture of the pipe that goes from the inside duct line to the wall as an exhaust. I contacted Mad Hatter about my concerns. They understood and offered to have a team at my home to take care of my concern. Pepe (a 25 year employee at Mad Hatter) and his colleague came out to my home. They looked at the issue of my concern, addressed it with a replacement part and did a great job. Since the after picture showed the anomaly, they apologized for the inconvenience and provided the appropriate level of repair.

This level of responsiveness and addressing my concern in the manner it was performed, shows a level of customer service satisfaction in service. We will continue to use Mad Hatter on an annual basis and our one daughter that is local also uses their service annually.

You don't often see the level of service provided and my wife and I appreciate and want to recognize it. We highly recommend them for chimney and dryer duct services. We also purchased gas logs from them several years ago and they continue to perform great.

The crew arrived early and did a fantastic job repairing our dryer vent which may have separated during a re-roof on our home. The guys were polite, professional, and went beyond expectations... excellent workers! The office team (Lynn and Brooke) were very helpful and responsive to my calls. Thank you so much Mad Hatter Services, we really appreciate your help!