Chimney Sweeping & Cleaning in Norcross, GA

I am 150% satisfied with the work done by The Mad Hatter to restore my fireplace & chimney to working condition. The initial estimate and restoration work were done by Juan Carlos and his team (Juan Carlos Jr, Oscar and Tino). The estimate accurately reflected the time and effort needed to fix the numerous problems due to almost 50 years of use, neglect and sub-standard original construction that did not meet the fire code. From day one, the crew was extremely careful not to create a mess in my house by wearing plastic booties, laying carpet runners & blankets, covering all the furniture with plastic and erecting a temporary plastic enclosure around the fireplace to contain the dust & debris. An exhaust fan ducted out a window minimized any dust getting into the house. They removed all the damaged fire bricks in the fire box, the rusted-out damper, and the deteriorated terra cotta flue. Then, they replaced the fire brick in the firebox, parged the smoke box, and installed a new stainless-steel flue. On the exterior, they removed & replaced all the missing/deteriorated brick & mortar on the chimney chase, raised the height of the chimney chase to meet the fire code 10-2 requirement, fixed the old flashing, installed a top damper and custom-built hip cap. The entire chimney chase was sprayed with a sealant. What warrants the extra 50% was all the extra things done over and above the contracted work to ensure I was completely satisfied like providing daily status updates with photos, installing a new gas log starter and fire grate, adding hardy plank between the studs in the attic adjacent to the chimney chase to replace gypsum siding deteriorated by water leaking around the old chimney flashing, adding metal caps to the shoulders of the chimney chase to repel water, thoroughly raking and sweeping the yard of brick debris, adding new mulch to the flower bed at the base of the chimney, and even screwing a piece of metal over a hole that a squirrel had chewed into my attic at the corner of the eave that I could not reach with my extension ladder. Thank you for a superb job done by an extremely professional and courteous crew. I highly recommend them for any fireplace/chimney inspection and/or repair needed.

I just processed a big green egg warranty claim through mad hatter. Derek and Sean were super helpful. I came in prepared to buy a new fire box and fire ring, but they helped me work it through warranty saving me hundreds of dollars. Honesty like that is one of the reasons I have been buying outdoor products from the mad hatter for the last 10 years. I highly recommend them.

My experience with Mad Hatter has always been a good one. The technicians that came in to repair and reface my fireplace were awesome. Juan Carlos and Oscar Tino were fabulous. Professional, punctual, and extremely neat. I would highly recommend these gentlemen and Mad Hatter anytime. I was also very impressed that they kept to their schedule as originally quoted. Thank you very much.